At Shopeazy, your privacy is our priority. This policy outlines how we collect, use, and protect your data in compliance with South African law, including the Protection of Personal Information Act (POPIA).

1Introduction

Shopeazy (Pty) Ltd ("Shopeazy", "we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our e-commerce platform, website, and related services (collectively, the "Services").

By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access our Services.

2Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

Identity Information: Name, surname, ID number (where required by law)
Contact Information: Email address, phone number, physical address
Business Information: Company name, registration number, VAT number
Financial Information: Bank account details for payouts in Rands (processed securely by our payment partners)
Account Information: Username, password, account preferences

2.2 Usage Information

We automatically collect certain information about how you interact with our Services:

IP address and browser type
Device information and operating system
Pages visited and time spent on our platform
Referring website or application
Transaction history and store activity

3How We Use Your Information

We use your personal information for the following purposes:

To provide and maintain our Services
To process transactions and send related information
To verify your identity and prevent fraud
To communicate with you about your account and our Services
To send marketing communications (with your consent)
To improve our Services and develop new features
To comply with legal obligations

4Legal Basis for Processing

Under POPIA, we process your personal information based on the following legal grounds:

Performance of a Contract: Processing necessary to fulfill our obligations under our Terms of Service
Consent: Where you have given explicit consent for specific purposes
Legal Obligation: Compliance with applicable laws and regulations
Legitimate Interest: For our legitimate business interests, provided your rights do not override these interests

5Data Sharing and Disclosure

We may share your personal information with:

Service Providers: Third-party vendors who assist us in operating our platform (e.g., payment processors, hosting providers)
Business Partners: Courier and logistics partners necessary for order fulfillment
Legal Authorities: When required by law or to protect our rights
Business Transfers: In connection with a merger, acquisition, or sale of assets

Important Note:

We do not sell your personal information to third parties for marketing purposes. Any sharing of data is strictly limited to the purposes described in this policy.

6Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit (TLS/SSL) and at rest
Regular security assessments and penetration testing
Access controls and authentication mechanisms
Employee training on data protection
Incident response procedures

7Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

The amount, nature, and sensitivity of the personal information
The potential risk of harm from unauthorized use or disclosure
The purposes for which we process the information
Applicable legal requirements

8Your Rights Under POPIA

As a data subject in South Africa, you have the following rights:

Right to Access

Request a copy of your personal information

Right to Correction

Request correction of inaccurate information

Right to Deletion

Request deletion of your personal information

Right to Object

Object to processing of your information

9Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our platform. You can control cookie preferences through your browser settings. For more information, please see our Cookie Policy.

10Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Shopeazy (Pty) Ltd

Email: privacy@shopeazy.co

Address: Cape Town, South Africa

Information Officer: privacy@shopeazy.co

This Privacy Policy may be updated from time to time. We will notify you of any material changes by posting the updated policy on this page with a new effective date.